Privacy Policy

1. GENERAL

The protection of your personal data is a major concern to SO FETCH and of great importance to us. Therefore, SO FETCH collects, processes, and uses your personal data exclusively in observance of the applicable rules and regulations of data protection law as well as of this Data Protection Declaration.


2. TERM "PERSONAL DATA"

“Personal data” includes all information that pertains to an identified or an identifiable natural person. Such can, in particular, include, but is not limited to: name, date of birth, email address, telephone number, and gender.


3. PROCESSING OF PERSONAL DATA

Personal data are processed and shared by SO FETCH only if such is prescribed or allowed by law or if the user has consented thereto.

The scope and the nature of the collection and use of your data differ depending upon whether you visit our website only to retrieve information or to make use of services offered by us:



3.1 Use of the website and of the SO FETCH online shop

To the extent that you make use of the offers provided on our website and place orders in the SO FETCH online shop, it will be necessary for you to provide personal data. These data are what the respective transaction requires. The processing of your data is effected for the purpose of rendering the service you want, such as sending you the desired email newsletter or carrying out the order in the SO FETCH online shop, and making information available in your SO FETCH online shop customer account. SO FETCH will process your personal information in the scope described below.

3.1.1 Informational use of the website

Generally, it is not necessary for you to furnish personal data just to visit our website or the SO FETCH online shop (informational use).

Rather, in this event SO FETCH will process only those data that your internet browser automatically transfers to us, e.g.:

We process these data (i) in order to enable or to optimize use of the internet sites retrieved by you, (ii) for statistical purposes, and (iii) to improve the offerings of SO FETCH on the internet. We store the IP address only for the duration of your visit to our website or the SO FETCH online shop; no personal evaluation takes place.

We also use cookies on our website. You can find more detailed information about cookies in (4) and (5) below.

3.1.2 Ordering with customer account

On this website, SO FETCH offers you the opportunity to set up a customer account for the SO FETCH online shop. You can store your personal information here for orders in the SO FETCH online shop, in order to be able to order more conveniently and more quickly in the future. At the same time, service information will be kept ready for you in your personal customer account.

When your customer account is registered, SO FETCH will set up password-protected access to your personal master data (name, address, telephone number, email address) and ordering data (e.g., goods).

By setting up a personal customer account, you hereby consent to having SO FETCH store the deposited master and ordering data and connect it with your customer account.

You can rectify or erase the data in the customer account yourself at any time. Please note that through the erasure, only the customer account and the information connected to it are erased, and that the erasure does not pertain to the order transactions and to the actual personal data stored concerning placed orders.

3.1.3 Ordering as guest

If you wish to use the SO FETCH online shop without a personal customer account, then you can also place an order as a guest. To do so, in each instance the necessary personal master and ordering data that are part of the ordering procedure have to be entered on the online order form from the SO FETCH online shop. Here, the same data are processed as when a personal customer account is set up.

3.1.4 Newsletter

If you have registered for the SO FETCH newsletter, SO FETCH uses your data provided at the registration exclusively for the purpose of sending the SO FETCH newsletter.

Users who no longer wish to receive our newsletter or our promotional emails can click on a link entitled “UNSUBSCRIBE,” which is contained in all emails sent by SO FETCH. The personal data specified by you at registration will then be erased by SO FETCH.

For purposes of sending the newsletter, SO FETCH transmits your email address to MailChimp, The Rocket Science Group LLC, 675 Ponce de Leon Ave NE, Ste. 5000, Atlanta, George 30308 USA.


4. DEPLOYMENT OF COOKIES

SO FETCH uses cookies on this website and for the SO FETCH online shop. These are small text data files that are sent by the webserver to your browser in the course of your visit to these internet sites or to the SO FETCH online shop and are held on your computer for retrieval at a later time.

You can determine yourself, by adjusting the settings in your browser, whether cookies can be implemented and retrieved. For instance, you can completely deactivate the storage of cookies in your browser, restrict it to certain websites, or configure your browser in such a manner that it automatically notifies you as soon as a cookie is supposed to be implemented and requests a response from you. For technical reasons, the full functional scope of this website as well as of the SO FETCH online shop necessitate allowing cookies.

SO FETCH does not use any technology that connects user data with the information incidental to cookies.


5. USE OF COOKIES BY THIRD-PARTY PROVIDERS

SO FETCH uses cookies from third-party providers. These cookies from third-party providers are processed for the purposes of optimizing the website, of marketing, and for improving the usability of the website.


6. YOUR RIGHTS

SO FETCH wishes to note here that you have the right to receive access, at any time and at no charge, to any stored personal data about you.

Additionally, at any time you can revoke, effective for the future, any data-protection consent issued to SO FETCH.

Equally, at any time you can demand the erasure, rectification, or restriction of processing of the personal data of yours stored at SO FETCH.

You are entitled to the right to data portability and the right to object.

For any questions concerning the collection, processing, or use of your personal data and concerning the assertion of your rights, please contact us (see “Contact us”).

With regard to the processing of your personal data, you also have the right to approach the responsible data protection authority – the Hamburg Commissioner for Data Protection and Freedom of Information.


7. CONTACT US

If you have any questions please fill out the Contact form or email us at hello@sofetchdogs.com.

Dear Friends and Customers,
We're closed 15.07. – 15.08. for vacation!

All purchases made during this time will be shipped out once we return to the office (fresh and rested).