Shipping & Returns

SHIPPING POLICY:
SO FETCH uses Post Luxembourg for Domestic and International orders.


DELIVERY TIME:

3-5 working days for Luxembourg

5-7 working days for EU-countries

10-14 working days for non-EU-countries

from the moment of receiving a shipping confirmation. A shipping confirmation will be sent to you via e-mail once your order has been dispatched. Please note that no deliveries will be made on Sundays and public holidays.


DELIVERY COSTS:


LUXEMBOURG

€5.5 for all products except Mon-carseats. Free shipping for order values €90 and more.

€7.20 for Mon-carseat order (Unavaliable for Free Shipping).


EUROPE Zone 1

ANDORRA, AUSTRIA, BELGIUM, DENMARK, FRANCE, GERMANY, NETHERLANDS, MONACO, SWEDEN, SWITZERLAND, SLOVENIA & UNITED KINGDOM.

€12.5 for all products except Mon-carseats. Free shipping for order values €110 and more.

€17.85 for Mon-carseat order (Unavaliable for Free Shipping).


EUROPE Zone 2

BULGARIA, CYPRUS, CROATIA, CZECH REPUBLIC, ESTONIA, FINLAND, GREECE, HUNGARY, ICELAND, IRELAND, ITALY, LICHTENSTEIN, LITHUANIA, LATVIA, MALTA, NORWAY, POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SPAIN.

€12.5 for all products except Mon-carseats. Free shipping for order values €110 and more.

€29.40 for Mon-carseat order (Unavaliable for Free Shipping).


WORLD Zone 1

ALBANIA, ALGERIA, ARMENIA, BELARUS, BOSNIA AND HERZEGOVINA, EGYPT, GEORGIA, IRAN, IRAQ, ISRAEL, JORDAN, KOSOVO, LEBANON, LIBYA, MACEDONIA, MAURITANIA, MOLDOVA, MONTENEGRO, MOROCCO, RUSSIA, SERBIA, SYRIA, TUNISIA, TURKEY, UKRAINE, UNITED ARAB EMIRATES, USA.

€16 for all products except Mon-carseats.

€37.80 for Mon-carseat order.


WORLD Zone 2

SOUTH AFRICA, BRAZIL, CANADA, CHINA, SOUTH KOREA, INDIA, INDONESIA, MALASIA, PHILIPPINES, SINGAPORE, TAIWAN, THAILAND, VIETNAM.

€20 for all products except Mon-carseats.

€74.20 for Mon-carseat order.


WORLD Zone 3

Rest of the World.

€50 for all products except Mon-carseats.

€110.60 for Mon-carseat order.


Please note that additional costs (import taxes, customs duties, etc) can be charged. SO FETCH is not liable for any custom duties, charges, import taxes and related costs which may occur in the country of delivery outside EU. All such costs shell be borne by the buyer. Therefore if you have any doubt about these fees we recommend contacting your local customs office.


RETURN POLICY:
We in SO FETCH hope that you and your dog love your purchase. But in case you don't, we are here to help.


RETURN.

SO FETCH return policy lasts 14 days. That means that you have 14 calendar days to return an item from the date of delivery to the respective adress without any reason.

Exclusion of the right of withdrawal is applicable for products:

To be eligible for a return, your item must be unused, unwashed and in the same condition as you receive it. It also must be with all tags attached and in the original packaging such as boxes or bags.

RETURN SHIPPING.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

REFUND.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.


If you have any questions on how to return your item to us, please Contact us.

Dear Friends and Customers,
We're closed 15.07. – 15.08. for vacation!

All purchases made during this time will be shipped out once we return to the office (fresh and rested).