Shipping & Returns
SO FETCH uses Post Luxembourg for Domestic and International orders.
3-5 working days for Luxembourg
5-7 working days for EU-countries
10-14 working days for non-EU-countries
from the moment of receiving a shipping confirmation. A shipping confirmation will be sent to you via e-mail once your order has been dispatched. Please note that no deliveries will be made on Sundays and public holidays.
€5.5 for all products except Mon-carseats. Free shipping for order values €90 and more.
€7.20 for Bags order (Unavaliable for Free Shipping).
EUROPE Zone 1
ANDORRA, AUSTRIA, BELGIUM, DENMARK, FRANCE, GERMANY, NETHERLANDS, MONACO, SWEDEN, SWITZERLAND, SLOVENIA & UNITED KINGDOM.
€12.5 for all products except Mon-carseats. Free shipping for order values €110 and more.
€17.85 for Bags order (Unavaliable for Free Shipping).
EUROPE Zone 2
BULGARIA, CYPRUS, CROATIA, CZECH REPUBLIC, ESTONIA, FINLAND, GREECE, HUNGARY, ICELAND, IRELAND, ITALY, LICHTENSTEIN, LITHUANIA, LATVIA, MALTA, NORWAY, POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SPAIN.
€15.5 for all products except Mon-carseats. Free shipping for order values €120 and more.
€29.40 for Bags order (Unavaliable for Free Shipping).
WORLD Zone 1
ALBANIA, ALGERIA, ARMENIA, BOSNIA AND HERZEGOVINA, EGYPT, GEORGIA, ISRAEL, JORDAN, KOSOVO, LEBANON, LIBYA, MACEDONIA, MAURITANIA, MOLDOVA, MONTENEGRO, MOROCCO, SERBIA, TURKEY, UNITED ARAB EMIRATES, USA.
€20 for all products except Mon-carseats.
€37.80 for Bags order.
WORLD Zone 2
SOUTH AFRICA, BRAZIL, CANADA, CHINA, SOUTH KOREA, INDIA, INDONESIA, MALASIA, PHILIPPINES, SINGAPORE, TAIWAN, THAILAND, VIETNAM.
€29 for all products except Mon-carseats.
€74.20 for Bags order.
WORLD Zone 3
Rest of the World.
€50 for all products except Mon-carseats.
€110.60 for Bags order.
Please note that additional costs (import taxes, customs duties, etc) can be charged. SO FETCH is not liable for any custom duties, charges, import taxes and related costs which may occur in the country of delivery outside EU. All such costs shell be borne by the buyer. Therefore if you have any doubt about these fees we recommend contacting your local customs office.
We in SO FETCH hope that you and your dog love your purchase. But in case you don't, we are here to help.
In accordance with SO FETCH return policy you have 14 calendar days to return an item from the date of delivery to the respective address without any reason (“withdrawal right”).
Exclusion of the right of withdrawal is applicable for products:
used by the client
damaged by the client or incomplete
which are custom made for the client
which can not be exchanged for hygienic reasons
To be eligible for a return, your item must be unused, unwashed and in the same condition as you receive it. It also must be with all tags attached and in the original packaging such as boxes or bags.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund: you will be responsible for paying for your own shipping costs for returning your item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and the funds will be transferred to you in accordance with the original method of payment used by you.
If you have any questions on how to return your item to us, please Contact us.