Terms & Conditions

Welcome to SO FETCH! When you are shopping by us you are automatically accepting our Terms and Conditions. Therefore, we kindly recommend you to read the following carefully before placing your order.

1. GENERAL

SO FETCH - Natalia Karpukhina (here and after “SO FETCH”, “www.sofetchdogs.com”) owns and operates this Website. This document governs your relationship with SO FETCH. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by SO FETCH. SO FETCH has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.


2. PRIVACY POLICY

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.


3. PROHIBITIONS

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and SO FETCH will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.


4. INTELLECTUAL PROPERTY, SOFTWARE, CONTENT

The intellectual property rights in all software and content (including photographic images, texts, graphics, prints, textile designs, films, presentations, promotional ideas, sounds, illustrations, trademark and/or design patents) made available to you on or through this Website remains the property of SO FETCH or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by SO FETCH and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.


5. TERMS OF SALE

By placing an order you are offering to purchase a product on and subject to the following Terms of Service. The placement of an order does not constitute a commitment of So Fetch of any kind before execution of a Contract (please see the section (a) Contract). All orders are subject to availability of the respective product(s) and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. SO FETCH retains the right to refuse any request made by you.


5.1 Contract

In order to contract with SO FETCH you must be the age of majority in your place of residence and possess a valid credit or debit card issued by a bank acceptable to us. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order (“Order Confirmation”): this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be executed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract executed.

5.2 Availability and delivery time of goods

If you order multiple items and certain items are no longer available we unfortunately cannot completely fulfill your order. In such a case, we notify you accordingly by e-mail and await the revised purchase order. reserve the right to choose whether to complete part of the order or to reject it in full.

If the goods you have ordered are available, the time until delivery to the address you provided in the normal course of business is about 3-7 business days after execution of the Contract between us. For orders on Saturdays, Sundays, and holidays, this delivery period begins on the following business day. You will find a more detailed version to the delivery time in the section Shipping & Returns.

The delivery is made Worldwide by Luxembourg Post. We reserve the right to commission another shipping company for the delivery if necessary.

5.3 Price

For Luxembourg and European Union customers the indicated prices are inclusive the Luxembourg statutory value added tax of currently 17%. The tax amount is disclosed on your invoice. Orders delivered within the EU are not subject to customs duties and import taxes.

For deliveries to foreign countries outside of the EU, the Luxembourg statutory value added tax does not apply. Please note for deliveries outside the EU additional custom duties, taxes and fees may incur, which shall be borne by the buyer in the full amount. We have no control over the custom fees or any other fees that may incur in your country. Therefore if you have any doubt about these custom duties and import taxes we recommend contacting your local customs office.

Shipping costs will be added per order. The exact amount for the shipping costs depend on the country where your order shall be dispatched. Full details about our shipping costs for each country you will find in the section Shipping & Returns.

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

5.4 Payment methods

You can choose from different Payment Methods:

Please note that you may be subject to additional charges for transfers, account processing, etc. in accordance with the conditions of your financial institutions and/or financial institutions involved in the payment execution.

We reserve the right to limit or expand the use of the Payment Methods indicated in this section on a case-by-case basis.

5.5 Right of withdrawal

You have the right to withdraw from this contract within 14 calendar days (including weekends and holidays), starting on the day the product is received, without giving any reason.

Exclusion of the right of withdrawal is applicable for products:

During this period, the client shall handle the product and the packaging with care. The client shall only unpack or use the product to the extent necessary to judge whether he wishes to keep the product.

The client who wishes to exercise his right of withdrawal shall return the product with all delivered accessories and in the original condition and packaging and shall act in accordance with SO FETCH Return Policy.


6. DISCLAIMER OF LIABILITY

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.sofetchdogs.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.sofetchdogs.com's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


7. INDEMNITY

You agree to indemnify, defend and hold harmless SO FETCH, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.


8. VARIATION

SO FETCH shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.


9. APPLICABLE LAW

Substantive Luxembourgish law applies to the exclusion of the conflict of law rules of international private law and to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).


10. CONTACT INFORMATION

If you have any questions about the Terms and Conditions please Contact us through the site or email us at hello@sofetchdogs.com.